Privacy Policy

Last updated: June 2026

Introduction

fern-walker respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or use our services.

Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, postal address)
• Information about your property and renovation requirements
• Communication records between you and our team
• Technical data including IP address, browser type, and device information
• Usage data about how you interact with our website

How We Use Your Information

We use your personal data for the following purposes:

• To respond to enquiries and provide quotations
• To deliver our renovation services
• To communicate about your project
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Your consent (which you can withdraw at any time)
• Performance of a contract with you
• Our legitimate business interests
• Compliance with legal obligations

Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who assist our operations
• Professional advisers (accountants, lawyers)
• Regulatory authorities when required by law

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Enquiry data is typically retained for three years following your last interaction with us.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated through our website. Continued use of our services constitutes acceptance of the updated policy.

Contact

For questions about this privacy policy or to exercise your rights, contact us at:

fern-walker
47 Riverside Business Centre
Leeds, LS12 4TQ
United Kingdom
[email protected]